Renewal by Andersen® of Northeast PA Earns Sixth Green Diamond Award for Service, One of Only Three Nationally

Renewal by Andersen® of Northeast PA Earns Sixth Green Diamond Award for Service, One of Only Three Nationally

May 26, 2020

Bethlehem, PA – May 2020 – Renewal by Andersen Corporation has announced that Renewal by Andersen of Northeast PA earned its sixth Green Diamond Award. A direct result of homeowner satisfaction ratings assessed during 2019, the Green Diamond Award recognizes affiliates that exceed customer satisfaction expectations.

Renewal by Andersen of Northeast PA achieved exceptional scores in the following areas:

  • Overall customer satisfaction, loyalty to the brand, and willingness to recommend a company as measured by an NPS score of 89.4.
  • Engagement with the brand and positive customer sentiment as measured by a score of 881 (with a score of 880 representing best-in-class achievement).

Additionally, Renewal by Andersen of Northeast PA is one of only three Renewal by Andersen affiliates in the country to earn the Green Diamond designation six times.

“The RbA Northeast PA team is thrilled to be recognized a sixth time for the customer service milestones we’ve achieved,” said Joe Winters, president of Renewal by Andersen of Northeast PA. “We’re grateful for the continued support of our neighbors and loyal customers. Our goal is to delight our customers throughout the process, from the no-pressure design consultation to the exceptional work of our certified master installers to providing the best warranty in the business. We look forwarding to exceeding our customers’ expectations throughout 2020 and beyond.”

The 2019 Green Diamond Award was presented at the annual Renewal by Andersen Summit Meeting.

Hear From Our Customers

The entire team was excellent, professional, respectful, thoughtful, and was always attentive of our needs. They always asked questions before they started to make sure we were on the same page. We already noticed savings on our electricity. We are so happy we chose Renewal by Andersen.

From George, the salesman giving me a balance of wants and needs to Rosko and his team members doing a fantastic job on the window replacement and install. To the post inspection process and thank you package with additional information for cleaning and maintenance. All was great!

I cannot say any more then I have, everyone that came from Renewal by Anderson has been one of the best experiences I’ve had dealing with a company. A big thank you.

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