Bethlehem, PA – May 2020 – Renewal by Andersen Corporation has announced that Renewal by Andersen of Northeast PA earned its sixth Green Diamond Award. A direct result of homeowner satisfaction ratings assessed during 2019, the Green Diamond Award recognizes affiliates that exceed customer satisfaction expectations.
Renewal by Andersen of Northeast PA achieved exceptional scores in the following areas:
- Overall customer satisfaction, loyalty to the brand, and willingness to recommend a company as measured by an NPS score of 89.4.
- Engagement with the brand and positive customer sentiment as measured by a reputation.com score of 881 (with a score of 880 representing best-in-class achievement).
Additionally, Renewal by Andersen of Northeast PA is one of only three Renewal by Andersen affiliates in the country to earn the Green Diamond designation six times.
“The RbA Northeast PA team is thrilled to be recognized a sixth time for the customer service milestones we’ve achieved,” said Joe Winters, president of Renewal by Andersen of Northeast PA. “We’re grateful for the continued support of our neighbors and loyal customers. Our goal is to delight our customers throughout the process, from the no-pressure design consultation to the exceptional work of our certified master installers to providing the best warranty in the business. We look forwarding to exceeding our customers’ expectations throughout 2020 and beyond.”
The 2019 Green Diamond Award was presented at the annual Renewal by Andersen Summit Meeting.