Renewal by Andersen of Northeast PA Earns Second Consecutive Green Diamond Award

Renewal by Andersen of Northeast PA Earns Second Consecutive Green Diamond Award

February 12, 2015

Renewal by Andersen of Northeast PA wins Green Diamond AwardBethlehem, PA, February 12, 2015 – Renewal by Andersen Corporation has announced that Renewal by Andersen of Northeast PA has earned its second prestigious Green Diamond Award. A direct result of homeowner satisfaction ratings assessed during 2014, the Green Diamond Award has been presented to only six Renewal by Andersen® affiliates nationwide.

The criteria to earn the Green Diamond Award are based upon homeowners’ responses to a satisfaction survey distributed after their Renewal by Andersen window replacement project has been completed. Affiliates must meet or exceed a minimum customer satisfaction rating of 95%, with a minimum of 50 surveys completed and a greater than 40% survey response rate. Renewal by Andersen of Northeast PA achieved the following milestones in 2014:

  • 98% of homeowners indicated they were “Likely to Recommend” Renewal by Andersen of Northeast PA to friends, family or associates.
  • Renewal by Andersen of Northeast PA led all six Green Diamond Award winners in net “Likely to Recommend” ratings and overall response rate.
  • Renewal by Andersen of Northeast PA was one of only three affiliates in the nation to achieve Green Diamond status for two consecutive years.

“We are thrilled to be recognized for the second year in a row by our customers for the exceptional customer service we provide,” said Joe Winters, president of Renewal by Andersen of Northeast PA. “We haven’t done our job unless we delight each customer. Based on having obtained this level of customer recognition, it seems that our customers recognize the difference.  It is our goal to achieve this high level of distinction again for 2015!”

The 2014 Green Diamond Award was presented at the Renewal by Andersen Summit Meeting held in Scottsdale, AZ, on January 25-27, 2015.

About Renewal by Andersen of Northeast PA

Renewal by Andersen of Northeast PA provides expert installation of quality Andersen replacement patio doors and Renewal by Andersen windows in the Lehigh Valley, Scranton/Wilkes-Barre, Hazleton, Northern Berks and greater Pocono regions. Since acquiring the Renewal by Andersen of Northeast PA affiliate in 2011, the company has had a remarkable debut as a provider of superior home improvement products and outstanding customer service.

Hear From Our Customers

The entire team was excellent, professional, respectful, thoughtful, and was always attentive of our needs. They always asked questions before they started to make sure we were on the same page. We already noticed savings on our electricity. We are so happy we chose Renewal by Andersen.

From George, the salesman giving me a balance of wants and needs to Rosko and his team members doing a fantastic job on the window replacement and install. To the post inspection process and thank you package with additional information for cleaning and maintenance. All was great!

I cannot say any more then I have, everyone that came from Renewal by Anderson has been one of the best experiences I’ve had dealing with a company. A big thank you.

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