Bethlehem, PA, February 12, 2015 – Renewal by Andersen Corporation has announced that Renewal by Andersen of Northeast PA has earned its second prestigious Green Diamond Award. A direct result of homeowner satisfaction ratings assessed during 2014, the Green Diamond Award has been presented to only six Renewal by Andersen® affiliates nationwide.
The criteria to earn the Green Diamond Award are based upon homeowners’ responses to a satisfaction survey distributed after their Renewal by Andersen window replacement project has been completed. Affiliates must meet or exceed a minimum customer satisfaction rating of 95%, with a minimum of 50 surveys completed and a greater than 40% survey response rate. Renewal by Andersen of Northeast PA achieved the following milestones in 2014:
- 98% of homeowners indicated they were “Likely to Recommend” Renewal by Andersen of Northeast PA to friends, family or associates.
- Renewal by Andersen of Northeast PA led all six Green Diamond Award winners in net “Likely to Recommend” ratings and overall response rate.
- Renewal by Andersen of Northeast PA was one of only three affiliates in the nation to achieve Green Diamond status for two consecutive years.
“We are thrilled to be recognized for the second year in a row by our customers for the exceptional customer service we provide,” said Joe Winters, president of Renewal by Andersen of Northeast PA. “We haven’t done our job unless we delight each customer. Based on having obtained this level of customer recognition, it seems that our customers recognize the difference. It is our goal to achieve this high level of distinction again for 2015!”
The 2014 Green Diamond Award was presented at the Renewal by Andersen Summit Meeting held in Scottsdale, AZ, on January 25-27, 2015.
About Renewal by Andersen of Northeast PA
Renewal by Andersen of Northeast PA provides expert installation of quality Andersen replacement patio doors and Renewal by Andersen windows in the Lehigh Valley, Scranton/Wilkes-Barre, Hazleton, Northern Berks and greater Pocono regions. Since acquiring the Renewal by Andersen of Northeast PA affiliate in 2011, the company has had a remarkable debut as a provider of superior home improvement products and outstanding customer service.