Exceptional customer service from the experienced team at Renewal by Andersen of Northeast PA makes the installation of replacement windows or patio doors a breeze. However, we don’t stop there! As outlined in our previous blog, How Our Installations Work, Part 1, your installer will complete a thorough walk-through after installation to demonstrate how to operate your new windows and patio doors and answer any questions you may have. In a few weeks, after you’ve had time to enjoy the benefits of your new Renewal by Andersen windows and doors, you’ll be ready for an in-home visit! This final step, which is unique to Renewal by Andersen, makes your window and door replacement job a valuable investment in quality and comfort.
The In-Home Visit
Renewal by Andersen of Northeast PA strives to provide superior customer care, which means your feedback is essential to helping us improve our services. We want to make sure we’re delivering a first-rate experience. To accomplish this, we send a customer experience representative to visit your home for a post-job inspection. At this point, you’ll have the opportunity to talk with our representative about your experience with Renewal by Andersen, from start to finish. During the visit, you’ll also receive your after-care package, which will include a care and maintenance guide and the warranty. Finally, we’ll invite you to show us your new windows and doors, share with us what you love about them and ask any final questions. We want you to be completely satisfied with the look and performance of your windows and doors and thrilled with the investment you’ve made in your home.
We Are Committed to Your Satisfaction
At Renewal by Andersen of Northeast PA, we offer continuous service throughout the life of your replacement patio doors or windows. If, at any point, you have questions or concerns, simply give us a call at (610) 849-2800!