This post is the third in a series that has been introducing you to our Renewal by Andersen of Northeast Pennsylvania family through Employee Spotlight posts. We hope you continue to enjoy this series and learning more about the team whose goal is to delight you throughout your window replacement project!
Our next Renewal by Andersen of Northeast Pennsylvania family member we would like to introduce is Lindsay DiPierdomenico.
Lindsay, what is your role at RbA?
I am the Customer Care Manager/Office Manager. I ensure all departments have the best practices for delighting our customers.
How long have you worked for RbA?
3 years. The longest I’ve stayed anywhere because of the team and how well Joe treats us!
What do you like most about your job?
Getting to connect with a diverse customer base and working alongside my peers to problem solve tough situations!
What is your interaction with RbA customers like?
I usually get the tough phone calls. I love being able to get customers back to a good place or being able to come up with a solution that delights them.
What makes you proud about working at RbA?
Working for an owner/brand that holds integrity and “taking care of the customer” above anything else. Coming from the hospitality industry, I know that excellent customer service is very hard to come by.
What has surprised you most about your work?
How long I have stayed at RbA. I usually get bored and want to try something new. Every day is a new adventure, and I am NEVER bored.
What’s your favorite place to visit in Northeast PA?
My husband, daughter, and I like to travel throughout Northeast PA in our RV and seek out breathtaking hiking spots. Our favorite last summer was the PA Grand Canyon.
What makes you laugh?
Jared, our Sales Manager, always makes me laugh because he has a funny remark for mostly everything!
Favorite pizza topping?
I love pepperoni pizza.