This post is the next in a series that has been introducing you to our Renewal by Andersen of Northeast Pennsylvania family through Employee Spotlight posts. We hope you continue to enjoy this series and learning more about the team whose goal is to delight you throughout your window replacement project!
Our next Renewal by Andersen of Northeast Pennsylvania family member we would like to introduce is Rachael Arsenault.
Rachael, what is your role here at Renewal by Andersen of Northeast Pennsylvania? Customer Experience Representative. I visit our customers following installation. I will complete a final walk-through of installed products as well as discuss warranty and maintenance information.
How long have you worked for RbA? Since July 2018.
What do you like most about your job? I love getting to visit with our customers.
What is your interaction with RbA customers like? I am visiting our customers following their installation. It is great to get to see their delight in their new product as well as their experience with RbA.
What makes you most proud about working at RbA? I love the attention to detail we take to give our customers the best experience possible.
What has surprised you most about your work? I am surprised how much I love getting on the road and seeing so much of the Northeast PA scenery. I was never someone who liked to drive a lot before starting here.
What’s your favorite thing to do/favorite place to visit in Northeast PA? My kids are very involved in school sports (cheerleading, football and baseball), so my favorite thing to do and place to be is any football field, baseball field or gym that my kids are competing at. It is always cool to get to see the fields and gyms of other area schools.
What makes you laugh? My kids!
Go-to snack? Buffalo Chicken Dip